Designing AI Assistants

Explore the essentials of designing AI assistants with this free course. Learn the fundamentals of conversation design, the psychology behind conversations, the conversation design workflow, and practical techniques like Wizard of Oz testing and behavior design to create user-friendly AI interactions.

The Designing AI Assistants course is a short, yet comprehensive introduction to the world of conversation design. Learn the fundamentals of designing user-friendly AI assistants, including understanding the psychology behind conversations and how to structure effective dialogues. In this free course, you’ll be introduced to the key concepts of conversation design and the steps involved in creating a seamless user experience, from identifying use cases to applying behavior design. With practical insights into the conversation design workflow, you’ll also discover testing techniques such as Wizard of Oz and strategies for refining designs. This course is perfect for anyone interested in the growing field of AI assistant design and offers a solid foundation to build on.

In 2018, Hans co-founded the Conversation Design Institute to establish processes, techniques, and organizational standards to professionalize the role of conversation design within large enterprises.

Hans also sits upon the board of CDI Foundation, which is focused on undertaking research, education and industry development, along with providing scholarships to help people from underrepresented and disadvantaged backgrounds enter the CAI industry.