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CERTIFICATION

Conversation Designer 1 Certification

Validate your conversation design expertise with our CxD 1 Certificate. Master human-centered design principles, from user needs analysis to flowcharting and user testing. Advance your career with this industry-recognized credential.
CERTIFICATION
EXAM DURATION
FORMAT
RETAKE
LANGUAGE
NO. OF QUESTIONS
50 MINS
ONLINE
1
ENGLISH
67
PREREQUISITES
INTRODUCTION TO CONVERSATION DESIGN
CONVERSATION DESIGN FUNDAMENTALS
CDI METHOD

About the Exam

The CxD 1 Certificate exam evaluates your knowledge of conversation design principles through multiple-choice questions. The exam typically takes around 50 minutes to complete, and a score of 70% or higher is required to pass. You have one opportunity to retake the exam if you do not pass on your initial attempt.

What training is necessary for this exam?

Here’s a list of the modules you should complete before taking this exam. Please be aware that for access to these modules you need the CDI Course Subscription Plan. The exam leading to the CxD1 certificate validates you as having a solid understanding of the following modules:

Skills and competencies this certificate demonstrates

With the CxD 1 Certificate, you demonstrate expertise in:

  • User-centric design: Understanding user needs, personas, and identifying valuable use cases.
  • Conversation flow: Creating engaging and effective conversation flows using proven design patterns.
  • Dialogue writing: Crafting high-quality, user-friendly conversational copy that aligns with brand voice.
  • Validation & Iteration: Conducting user testing, gathering feedback, and iteratively improving designs.
  • Collaboration: Working effectively with AI Trainers, Prompt Designers, and Developers.

Who is this certificate for?

This certificate is ideal for those who:

  • Want to build a career in designing conversations: This includes those starting out or looking to improve their skills.
  • Work with chatbots or voice assistants: Professionals like UX designers, product managers, writers, and customer service representatives.
  • Want to learn how to create engaging and helpful conversations: Individuals who want to understand and apply best practices for designing conversations that users enjoy.

Why should you get certified?

The CxD 1 Certificate boosts your career by validating your conversation design expertise. It demonstrates your mastery of user-centered principles, from understanding user needs to crafting engaging dialogues and iterating on designs. This credential sets you apart from the competition, enhances your employability, and positions you for advancement in the exciting field of conversational AI.

Join students from 50+ countries, certified by CDI

Cindy Cardol

Stephen Lee

Tobias Ditzer

Lorraine Burrell

Austin Bedford

Matthew Smith

Marloes van der Stelt

Francesco Palma

David Berkley

These companies rely on CDI’s certificates for their CAI teams

Frequently asked questions

What happens if I don't pass the exam?

If you don’t pass the final exam, you get personalized feedback and recommendations for further studying so you can request your certification again.

How many times can I retake the exam?

Your initial exam purchase includes one free retake. If you require further attempts, each subsequent retake will need to be purchased separately.

Is there a waiting period before I can retake the exam?

There is no mandatory waiting period before you can retake the exam. That said, we really encourage you to take a little time to look over the feedback from your last attempt and brush up on the course materials before trying again. It'll definitely boost your chances of passing!

Who should I contact if I have questions about the exam?

Please contact our support team at [email protected] for any exam-related inquiries.