Conversation Design Fundamentals

Learn what Conversation design is. And learn how to apply all the fundamental conversation design principles and techniques, to create a successful Conversational AI agent.

This foundational module in conversation design equips you with the core skills to craft engaging and human-centered dialogues. Explore the psychology behind conversations, the art of writing prompts that resonate, and the key strategies for error handling, turn-taking, and maintaining empathy in your AI assistant. You’ll learn how to build and test user-centric dialogue, implement various confirmation techniques, and understand the importance of discourse markers and response variety. With practical insights into designing conversations that flow naturally, this course is perfect for those looking to start or advance in the field of conversation design.

In 2018, Hans co-founded the Conversation Design Institute to establish processes, techniques, and organizational standards to professionalize the role of conversation design within large enterprises.

Hans also sits upon the board of CDI Foundation, which is focused on undertaking research, education and industry development, along with providing scholarships to help people from underrepresented and disadvantaged backgrounds enter the CAI industry.