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CERTIFICATION

CDI Method Foundation Certification

Validate your ability to design AI assistants with the CDI Method Foundation Certification. Learn a structured workflow for building user-friendly, human-centric conversations. Master key steps like selecting use cases, designing interactions, and improving AI performance. Gain an industry-recognized credential to advance your career in conversational AI.
CERTIFICATION
EXAM DURATION
FORMAT
RETAKE
LANGUAGE
NO. OF QUESTIONS
30 MINS
ONLINE
1
ENGLISH
28
PREREQUISITES
CDI METHOD FOUNDATION

About the Exam

This certificate shows that you have a deep understanding of the Conversation Design Institute workflow, with an extra focus on human-centricity, sample dialogue, flowcharting, wizard-of-oz testing, and handover design.

What training is necessary for this exam?

Here’s a list of the modules you should complete before taking this exam. The exam leading to the CDI Method Foundation certificate validates you as having a solid understanding of the following modules:

Skills and competencies this certificate demonstrates

Earning the CDI Method Foundation certification shows that you understand how to create AI assistants that are helpful, human-centric, and easy to use. You’ll learn:

  • How to plan and structure AI projects using a step-by-step workflow.
  • How to design conversations that feel natural and meet user needs.
  • How to pick the right use cases to ensure AI adds real value.
  • How to collaborate effectively with different teams, from designers to developers.
  • How to improve AI assistants over time by testing and refining conversations.

For whom is this certificate most suitable?

This certification is great for:
  • Managers and teams who want to create AI assistants that work well for users.
  • Product managers, designers, and developers working with chatbots or voice assistants.
  • Anyone new to conversational AI looking for a clear, structured way to build better AI experiences.

CDI METHOD FOUNDATION PATHWAY · EXAM

CDI Method Foundation Certification

Learn to create human-centric and inclusive AI assistants with the conversational AI workflow that is powering millions of conversations across the globe.
  • COURSE 1 · CDI Method Foundation
  • COURSE 2 · Ethics
  • EXAM: CDI METHOD FOUNDATION EXAM
  • CERTIFIED CDI METHOD FOUNDATION PRACTITIONER
ABOUT THIS EXAM 
  • EXAM DURATION
    30 MINS
  • FORMAT
    ONLINE
  • RETAKE
    1
  • LANGUAGE
    ENGLISH
  • NO. OF QUESTIONS
    28
CERTIFICATES
Pass the CDI Method Foundation Exam to receive the CDI Method Foundation Practitioner certification — $499 full price, included with Certified.
PATHWAY CERTIFICATE

What training is necessary for this exam?

Two required courses teach the CDI Method: the workflow that global teams use to build human-centric conversational AI, and the ethics that keep it responsible. 

Skills and competencies this certificate demonstrates

The CDI Method Foundation Practitioner certification shows that you can run the CDI Method: the workflow teams around the world use to build human-centric, inclusive conversational AI, and the ethics that keep it responsible. It is earned by passing the Foundation exam.

  • The CDI Method: the conversation design workflow end to end: why each step matters, how to execute it, and what good looks like at each stage.
  • Use case selection: judging where an assistant adds real value and where it does not, before any design work starts.
  • Human-centric, inclusive design: conversations built around what people actually need, and designed to work for all of them rather than most of them.
  • The CDI Integral Framework: reading an organisation across mindset, skillset, culture and systems, and seeing which of the four is holding the work back.
  • The CDI Maturity Model: placing a team honestly on the five levels, and knowing what moving up a level actually requires.
  • Ethics in practice: the responsibilities that come with automating conversations at scale, and how to keep the work accountable.
  • Working across a team: collaborating with designers, engineers, product and business owners through the workflow, and improving assistants once they are live.

For whom is this certificate most suitable?

This certification is great for:
  • Anyone starting a certification with CDI: CDI Method Foundation is required before any other pathway, so every certified practitioner passes through it.
  • Managers and functional leads: people accountable for a conversational AI programme who need the shared workflow and vocabulary their teams work to.
  • Designers, product managers and engineers: practitioners building chatbots, voice assistants or agents who want a method rather than a collection of tips.
  • People new to conversational AI: a structured way in, with no assumption of prior experience.

Why should you get certified?

The CDI Method Foundation Practitioner certification helps you stand out in the growing field of conversational AI. It proves that you understand the best practices for designing and improving AI assistants. Whether you’re starting out or want to sharpen your skills, this certification gives you the knowledge to build AI that works.

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Frequently asked questions

What happens if I don't pass the exam?

If you don’t pass the final exam, you get personalized feedback and recommendations for further studying so you can request your certification again.

How many times can I retake the exam?

Your initial exam purchase includes one free retake. If you require further attempts, each subsequent retake will need to be purchased separately.

Is there a waiting period before I can retake the exam?

There is no mandatory waiting period before you can retake the exam. That said, we really encourage you to take a little time to look over the feedback from your last attempt and brush up on the course materials before trying again. It'll definitely boost your chances of passing!

Who should I contact if I have questions about the exam?

Please contact our support team at support@conversationdesigninsitute.com for any exam-related inquiries.