CDI Method Foundation

Learn the conversational AI workflow that is helping teams around the world create human-centric and inclusive conversational AI Assistants. This course is the starting point for both managers and functional teams wanting to learn about creating great chatbots and voice applications.

The CDI Method Foundation Course is designed for managers and functional teams looking to scale their conversational AI projects successfully. This course introduces the CDI Maturity Model and CDI Integral Framework, focusing on mindset, skillset, culture, and systems. You’ll explore the CDI Conversation Design Workflow, a structured methodology that global teams use to create AI-driven, human-centric, and inclusive conversations.

Each step in the workflow is covered in-depth—you’ll learn why it matters, how to execute it effectively, and key considerations to ensure seamless collaboration across AI teams. This voice-first approach enables teams to design for chat, voice, and other conversational interfaces, ensuring accessibility across multiple platforms. Whether you’re new to conversational AI or refining existing processes, this course equips you with the tools to build impactful and scalable AI assistants.

In 2018, Hans co-founded the Conversation Design Institute to establish processes, techniques, and organizational standards to professionalize the role of conversation design within large enterprises.

Hans also sits upon the board of CDI Foundation, which is focused on undertaking research, education and industry development, along with providing scholarships to help people from underrepresented and disadvantaged backgrounds enter the CAI industry.