AI Trainer Theory

Learn what technology powers chatbots, and why it’s so hard to get them right. Learn the team roles, steps of building an assistant and the specific language of AI training.

The AI Trainer Theory module provides a comprehensive understanding of the role AI Trainers play in building and maintaining AI assistants. You’ll explore key concepts like intents, phrases, entities, and how they fit into the overall conversation design and training workflow. This module covers the scope of AI assistants, the importance of business scoping, and the process from building to improving post-launch. You’ll also learn about the future of AI training and how AI assistants are evolving. By the end of this module, you'll be equipped to understand the AI Trainer’s responsibilities and the steps necessary for creating successful AI-driven experiences.

Understanding AI Training Fundamentals: Learn the core principles and terminology of AI training and how it contributes to AI assistant development.
Role of AI Trainers: Gain insights into the AI Trainer's role in the conversation design process and their collaboration with other team members.
AI Assistant Scope: Understand how to define the scope of an AI assistant and prioritize its features based on business goals.
Intents, Phrases, and Entities: Get familiar with the key components of AI training, such as creating and organizing intents, training phrases, and configuring entities.
AI Workflow and Process: Learn the step-by-step process of building AI assistants, from ideation to go-live and continuous improvement.
Business and Technical Alignment: Learn how to align AI training efforts with business objectives and ensure that the assistant meets user needs and company goals.

In 2018, Hans co-founded the Conversation Design Institute to establish processes, techniques, and organizational standards to professionalize the role of conversation design within large enterprises.

Hans also sits upon the board of CDI Foundation, which is focused on undertaking research, education and industry development, along with providing scholarships to help people from underrepresented and disadvantaged backgrounds enter the CAI industry.