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CERTIFICATION

Conversation Designer Certification 2

This certificate shows that you know how to turn words into resonating dialogue, with an emphasis on personality, psychology, and the expert rewrite. You know how to support the conversational team and take conversation design to the next level.
CERTIFICATION
EXAM DURATION
FORMAT
RETAKE
LANGUAGE
NO. OF QUESTIONS
50 MINS
ONLINE
1
ENGLISH
127
PREREQUISITES
BEHAVIOR DESIGN
PERSONA DEVELOPMENT

About the Exam

The CxD 2 Certificate exam evaluates your understanding of conversational copywriting principles through multiple-choice questions. The exam typically takes around 75 minutes to complete, and a score of 70% or higher is required to pass. You have one opportunity to retake the exam if you do not pass on your initial attempt.

What training is necessary for this exam?

Here’s a list of the modules you should complete before taking this exam. Please be aware that for access to these modules you need the CDI Course Subscription Plan. The exam leading to the CxD 2 certificate validates you as having a solid understanding of the following modules:

Skills and competencies this certificate demonstrates

With the CxD 2 Certificate, you demonstrate expertise in:

  • Motivational design: Applying conversational techniques to increase user engagement and drive desired actions.
  • Bot Personality development: Crafting engaging bot personalities that are consistent, authentic, and enjoyable for users.
  • Compelling dialogue writing: Creating high-quality, user-friendly conversational copy that is clear, concise, and effective.
  • Conversational strategy: Developing and implementing strategies for effective and engaging conversational experiences.

For whom is this certificate most suitable?

The CxD 2 Certificate is ideal for those who:

  • Craft conversational experiences: This includes copywriters, content strategists, and anyone involved in writing for chatbots, voice assistants, or other conversational interfaces.
  • Want to enhance their conversational writing skills: Professionals looking to improve their ability to write engaging, user-friendly, and effective dialogue.
  • Desire a strong foundation in motivational design: Individuals who want to learn how to use language to influence user behavior and drive desired outcomes.
  • Work within a conversational AI team: Those who collaborate with Conversation Designers, AI Trainers, and other stakeholders to create exceptional conversational experiences.

Why should you get certified?

The CxD 2 Certificate elevates your career as a conversational copywriter. It demonstrates your mastery of crafting compelling and engaging dialogue, defining brand voice, and optimizing conversation flows. This valuable credential sets you apart from the competition, enhances your employability, and positions you for success in the exciting field of conversational AI.

Join students from 50+ countries, certified by CDI

Cindy Cardol

Stephen Lee

Tobias Ditzer

Lorraine Burrell

Austin Bedford

Matthew Smith

Marloes van der Stelt

Francesco Palma

David Berkley

These companies rely on CDI’s certificates for their CAI teams

Frequently asked questions

What happens if I don't pass the exam?

If you don’t pass the final exam, you get personalized feedback and recommendations for further studying so you can request your certification again.

How many times can I retake the exam?

Your initial exam purchase includes one free retake. If you require further attempts, each subsequent retake will need to be purchased separately.

Is there a waiting period before I can retake the exam?

There is no mandatory waiting period before you can retake the exam. That said, we really encourage you to take a little time to look over the feedback from your last attempt and brush up on the course materials before trying again. It'll definitely boost your chances of passing!

Who should I contact if I have questions about the exam?

Please contact our support team at [email protected] for any exam-related inquiries.