Voiceflow

Learn the core features of Voiceflow and how to design, prototype, and scale engaging voice, chat, and multi-modal assistants. This hands-on course follows the CDI workflow, giving you the tools to create conversational experiences that meet industry best practices.

The Voiceflow course is designed for both beginners and those with some experience in conversation design. It provides you with a foundational understanding of the tool’s core features and its application in creating voice, chat, and multi-modal AI assistants. Through practical, hands-on exercises, you’ll gain confidence in navigating Voiceflow’s drag-and-drop canvas, learning how to use its steps and functionality effectively for conversational design best practices.

This course follows the CDI workflow, teaching you how to build and prototype conversations while maintaining best practices and collaborating effectively with your AI team. You’ll gain skills in designing, documenting, exporting, and launching your assistants across multiple channels. Regular course updates will keep you aligned with the latest Voiceflow features as the platform evolves.

Whether you’re just starting out or looking to level up your knowledge, this course ensures you’re equipped to use Voiceflow as your go-to prototyping tool while building scalable conversational AI experiences.

Foundations of conversation design – Understand the industry, profession, and skillset required for effective design.
Voiceflow basics – Learn how to create voice, chat, and multi-modal assistants in Voiceflow.
Prototyping best practices – Build engaging conversations using Voiceflow’s drag-and-drop canvas.
CDI workflow integration – Follow a structured approach to design and prototype within the CDI framework.
Voiceflow export and launch – Design, document, export, and launch your first Voiceflow project.

In 2018, Hans co-founded the Conversation Design Institute to establish processes, techniques, and organizational standards to professionalize the role of conversation design within large enterprises.

Hans also sits upon the board of CDI Foundation, which is focused on undertaking research, education and industry development, along with providing scholarships to help people from underrepresented and disadvantaged backgrounds enter the CAI industry.

Leading the activation, creative & content strategy, and media production efforts with the goal of empowering the voice community to create customized conversational experiences with ease.

• Building the industry-standard creative tool for Conversation Design

• Powering 300+ million voice app interactions annually

• 80K users & customers including teams from Google, Amazon, McDonald's, Spotify, US Bank, The Home Depot, JP Morgan, Verizon, and Best Buy.

• Investors: Amazon, True Ventures & the founders of Eventbrite, Webflow, ProductHunt, and InVision