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EVENT VIDEO

Voice and Customer Segmentation

Understanding your client is key to expanding your customer base. In my talk, I'll challenge the oversimplification of customer personas and show how real-life customer interactions reveal insights for better conversation design and conversational AI.
Get this event video, plus 40+ topic-based modules, 500+ videos, 200+ hours of content, and a weekly expanding knowledge base with our Course Plan.
WEBINAR
FORMAT
SUBSCRIPTION
VIDEO LENGTH
LEVEL
VIDEO
COMMUNITY & COURSE PLAN
17+ MINS
INTERMEDIATE
LEAD SPEAKER

Elizabeth Stokoe

PROFESSOR OF SOCIAL INTERACTION
LOUGHBOROUGH UNIVERSITY

Join students from 50+ countries, certified by CDI

Cindy Cardol

Stephen Lee

Tobias Ditzer

Lorraine Burrell

Austin Bedford

Matthew Smith

Marloes van der Stelt

Francesco Palma

David Berkley

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  More than 250 videos total
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