CDI Workflow

Learn the Conversation Design Institute workflow with extra attention to human-centricity, sample dialogue, flowchart design, wizard-of-oz testing, and long-tail design.

The CDI Workflow module is your complete guide to the structured process of conversation design. From identifying user personas and use cases to setting up the perfect bot persona, this course covers every step needed to create effective, human-centered dialogues. Learn the importance of conversational flows, sample dialogues, and the creation of detailed flowcharts that map out seamless conversations. You’ll also gain hands-on experience with the Wizard of Oz testing method to refine your designs, ensuring that every interaction feels intuitive and user-friendly. The CDI Workflow module is designed for professionals who want a proven process to create impactful AI conversations that meet both user and bot needs.

COURSE 1 · Introduction to conversation design
COURSE 2 · CDI WORKFLOW
COURSE 3 · CONVERSATION DESIGN FUNDAMENTALS
COURSE 4 · BEHAVIOR DESIGN
COURSE 5 · Persona development
EXAM · CONVERSATION DESIGNER EXAM
CERTIFICATION · CERTIFIED CONVERSATION DESIGN PRACTITIONER

The CDI Workflow course is your complete guide to the structured process of conversation design. From identifying user personas and use cases to setting up the perfect bot persona, this course covers every step needed to create effective, human-centered dialogues. Learn the importance of conversational flows, sample dialogues, and the creation of detailed flowcharts that map out seamless conversations. You’ll also gain hands-on experience with the Wizard of Oz testing method to refine your designs, ensuring that every interaction feels intuitive and user-friendly. The CDI Workflow course is designed for professionals who want a proven process to create impactful AI conversations that meet both user and bot needs.

In 2018, Hans co-founded the Conversation Design Institute to establish processes, techniques, and organizational standards to professionalize the role of conversation design within large enterprises.

Hans also sits upon the board of CDI Foundation, which is focused on undertaking research, education and industry development, along with providing scholarships to help people from underrepresented and disadvantaged backgrounds enter the CAI industry.