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Event Video

Automating Customer and Employee Service

Our topic today is designing virtual agents with advanced conversational user experience. We'll discuss key considerations for building a powerful virtual agent and advanced design patterns for creating a smooth conversational experience.
Get this event video, plus 40+ topic-based modules, 500+ videos, 200+ hours of content, and a weekly expanding knowledge base with our Course Plan.
WEBINAR
FORMAT
SUBSCRIPTION
VIDEO LENGTH
LEVEL
VIDEO
COMMUNITY & COURSE PLAN
45+ MINS
BEGINNER
SPEAKERS

Ann-Kathrin Ganzhorn

SENIOR CONVERSATION ARCHITECT
COGNIGY AI

Edi Bibergall

SOLUTION ARCHITECT
COGNIGY AI

Join students from 50+ countries, certified by CDI

Cindy Cardol

Stephen Lee

Tobias Ditzer

Lorraine Burrell

Austin Bedford

Matthew Smith

Marloes van der Stelt

Francesco Palma

David Berkley

Subscribe to the Course Plan to get access today

  Access to all CDI Fundamental Courses (Current & Future)
  Quizzes to test your knowledge
  12+ closed expert-led classes per year
  Regular new content
  Expert classes and webinars
  Access to recordings of events, classes and webinars
  More than 250 videos total
  Downloadable canvasses
  Discounts to global CDI events
  Access to the CDI Alumni Network
  Industry-wide recognized certification

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