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CERTIFICATION

Agentic Experience Design Certification

Earn your Agentic Experience Design (AXD) Certification and demonstrate your ability to design autonomous AI agents that make decisions and take actions responsibly on behalf of humans. Develop your understanding of the CDI Method and learn how to design agentic experiences that balance autonomy with human oversight, establish appropriate boundaries, and build Conversational Capital at scale.
CERTIFICATION
EXAM DURATION
FORMAT
RETAKE
LANGUAGE
NO. OF QUESTIONS
60 MINS
ONLINE
1
ENGLISH
80
PREREQUISITES
AGENTIC EXPERIENCE DESIGN

About the Exam

The Agentic Experience Design Certification exam assesses your understanding of the principles, frameworks, and practices required to design responsible autonomous AI agents.

The certification focuses not only on how agents interact with people, but also on when agents should act independently, when they should ask for confirmation, when they should escalate to a human, and which situations should not be automated at all.

It validates your understanding of the CDI Method and your ability to apply Agentic Experience Design principles to create autonomous systems that build and protect trust.

What training is necessary for this exam?

Before taking the certification exam, we recommend completing the full Agentic Experience Design course which guides you through the 12-step CDI Method. You might also like to complete the Introduction to Agentic Experience Design course. 

Skills and competencies this certificate demonstrates

With the Agentic Experience Design Certification, you demonstrate your ability to:

  • Understand the principles of Agentic Experience Design and Conversational Capital.
  • Identify appropriate opportunities for autonomous AI agents.
  • Determine what should and should not be automated.
  • Analyze human context, power dynamics, vulnerabilities, and agent responsibilities.
  • Apply the Agentic Design Canvas to map the complete context surrounding an agent experience.
  • Define appropriate levels of autonomy using Authority Tiers.
  • Apply the Exclusions Framework to identify situations requiring safeguards or human involvement.
  • Design Golden Conversations that demonstrate ideal agent behavior.
  • Establish clear autonomy boundaries, trust mechanisms, and escalation paths.
  • Design experiences that balance autonomous action with human accountability.
  • Create agent specifications that guide behavior, responsibilities, limitations, and interactions.
  • Test agentic experiences before deployment using stakeholder review, user testing, and adversarial scenarios.
  • Design phased deployment strategies that reduce risk and protect trust.
  • Evaluate agent experiences based on trust and Conversational Capital, rather than efficiency alone.
Collaborate across design, technology, operations, compliance, and other stakeholders when developing autonomous AI systems.
These competencies are based on the AXD frameworks and 12-step methodology described by CDI.

For whom is this certificate most suitable?

The Agentic Experience Design Certification is designed for professionals involved in designing, building, managing, or implementing autonomous AI agents.

It is particularly relevant for Conversation Designers, AI and Agentic Experience Designers, Product Designers, UX professionals, AI product managers, developers, consultants, CX professionals, innovation teams, and AI transformation leaders who need to move beyond traditional chatbot and conversational design.

It is also relevant for professionals working in areas where autonomous systems can directly affect customers, including healthcare, financial services, insurance, customer experience, and other regulated or high-stakes environments.

Why should you get certified?

As AI systems move from simply answering questions to making decisions and taking actions, professionals need new methods for determining how much autonomy those systems should have.

The Agentic Experience Design Certification provides a structured way to demonstrate your understanding of designing autonomous agents with appropriate boundaries, safeguards, human oversight, and trust mechanisms.

For professionals, the certification validates your understanding of the AXD methodology and your ability to apply it to real-world agentic experiences.

For organizations, it provides a common framework that can help design, product, technology, operations, and compliance teams make more systematic decisions about how autonomous AI should interact with and act on behalf of people.

Join students from 50+ countries, certified by CDI

Tjitske Lemstra

Stephen Lee

Tobias Ditzer

Lorraine Burrell

Austin Bedford

Matthew Smith

Marloes van der Stelt

Francesco Palma

David Berkley

These companies rely on CDI’s certificates for their CAI teams

Frequently asked questions

What happens if I don't pass the exam?

If you don’t pass the final exam, you get personalized feedback and recommendations for further studying so you can request your certification again.

How many times can I retake the exam?

Your initial exam purchase includes one free retake. If you require further attempts, each subsequent retake will need to be purchased separately.

Is there a waiting period before I can retake the exam?

There is no mandatory waiting period before you can retake the exam. That said, we really encourage you to take a little time to look over the feedback from your last attempt and brush up on the course materials before trying again. It'll definitely boost your chances of passing!

Who should I contact if I have questions about the exam?

Please contact our support team at support@conversationdesigninsitute.com for any exam-related inquiries.