Ultimate AI

Discover how Ultimate transforms conversational AI by building delightful conversational flows and differentiating your platform from the rest. Learn its origins, users, and what makes it stand out. Explore what’s next for Ultimate and the future of AI-driven conversations.

The Ultimate AI course is designed to explore the evolution and unique qualities of Ultimate AI, a Zendesk product, helping you build better, more delightful conversational flows and AI-powered experiences.

Through a series of video lessons, you’ll dive into the origin story of Ultimate AI, the problem it addresses, and how it sets itself apart from other conversational AI solutions. You will also explore real-world use cases and users who have harnessed the power of Ultimate AI to create engaging and efficient AI assistants.

You’ll gain insight into differentiators that make the platform stand out, learn how to build exceptional conversational flows, and see the roadmap of what’s next for Ultimate AI as the platform continues to evolve under Zendesk's innovative solutions.

This course will give you a deeper understanding of the Ultimate AI platform's capabilities and teach you how to harness its potential to create better conversational experiences.

Building delightful conversational flows: Learn the key principles behind creating engaging and efficient conversational experiences.
Differentiators of Ultimate AI: Understand what sets Ultimate AI apart from other conversational AI solutions.
Ultimate AI’s origin story and mission: Dive deep into how Ultimate AI (a Zendesk product) came to be and the problem it’s solving.
What’s next for Ultimate AI: Get insights into the roadmap of the Ultimate AI platform and the future of conversational AI.
Real-world use cases: Explore how users of the Ultimate AI platform are applying it to create impactful conversational experiences.

Reetu is the CEO and Co-Founder of Ultimate, the world’s leading customer support automation platform. Started in 2016, and with a global client base far exceeding its Berlin and Helsinki-based roots, the company is transforming how customer service works for brands and customers alike. Reetu is passionate about using AI to scale customer support and – as importantly – to making agents’ careers more rewarding.