Scaling Conversational AI to voice: How to bridge the gap between chat and voice

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Voice is becoming a key channel in omnichannel customer experience, yet moving from chat to voice requires new design and architectural approaches. In this webinar, Seamly and CDI explain how voice AI works in practice, how chat teams can transition to voice, and how organizations can reduce call costs while improving customer experience.

Voice is rapidly emerging as a key channel in modern customer experience. As organizations move toward omnichannel strategies, many teams that have built strong capabilities in conversational AI for chat are now being asked to extend those experiences to voice.

But scaling from chat to voice is not a simple technical upgrade. Voice introduces real-time conversations where users cannot scroll or reread answers, interruptions must be handled instantly, and responses must be delivered within milliseconds. This requires a different approach to conversation design.

In this webinar, Seamly and CDI explore what it really takes to bring conversational AI to the phone channel. We will explain the key differences between chat and voice interactions, how modern voice systems work under the hood, and what teams need to consider when moving from proof of concept to production.

The session will also address a common challenge for many organizations: conversation design teams are increasingly asked to take ownership of voice, but are unsure whether their existing skillset translates to this channel.

Join us to learn how you can leverage existing conversational AI capabilities and significantly reduce the cost of calls through voice AI, while simultaneously improving response times and customer satisfaction.

Endre Davids is the founder and CEO of Seamly, a technology company that voicifies conversational platforms, enabling them to extend seamlessly to the phone channel. With a background in digital innovation and conversational AI, he focuses on helping businesses scale more natural, voice-driven customer interactions.