Introduction to Prompt Design

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Learn how ChatGPT can be used to maximise the performance of your chatbots and IVR systems and create delightful conversational experiences. The course can be applied with other LLMs and doesn't require technical skills.

Prompt Design for Conversational AI focuses on using ChatGPT to enhance the performance of your chatbots and IVR systems. This course is designed for non-technical professionals in conversation design, AI training, product management, and persona development who want to improve their chatbot's user experience by using AI-powered tools.

Through this course, you’ll explore how to create delightful, effective conversations with large language models (LLMs). Learn how to brainstorm and discover use cases, develop chatbot personalities, design prompts that facilitate meaningful dialogues, and enrich your chatbot with variations to enhance its character. The skill set gained will be transferable across various LLM-powered chatbots, making this course versatile and future-proof as AI technology grows.

This course is perfect for those involved in chatbot creation, offering practical applications of ChatGPT that go beyond vendor solutions, boosting productivity and quality without requiring technical expertise.

Leveraging ChatGPT – Integrate ChatGPT into your chatbot creation workflow.
Brainstorming and discovering use cases – Use ChatGPT to identify and explore new possibilities for your chatbot.
Developing AI Assistant personalities – Create engaging and effective personalities for your AI-powered assistant.
Designing functional prompts – Craft prompts that foster meaningful, actionable dialogues.
Enriching chatbot content – Add variations and personality to make your chatbot more relatable and effective.
Training and improving cognition – Use ChatGPT to create training phrases and optimize your chatbot’s performance.

In 2018, Hans co-founded the Conversation Design Institute to establish processes, techniques, and organizational standards to professionalize the role of conversation design within large enterprises.

Hans also sits upon the board of CDI Foundation, which is focused on undertaking research, education and industry development, along with providing scholarships to help people from underrepresented and disadvantaged backgrounds enter the CAI industry.