Maximizing Chatbot Success: Metrics and Management

In this co-created module with Wysdom, a Calabrio company, we delve into the crucial aspect of Bot Management. Gain insights into strategies and techniques to effectively manage your conversational AI solutions post-deployment.

You're already familiar with Conversation Design and Implementation techniques, but what happens once your bot is live? How do you ensure it’s delivering value to your business? This Maximizing Chatbot Success course, co-created with Wysdom, a Calabrio company, dives deep into the strategic management of conversational AI post-deployment.

You’ll gain crucial insights into managing your conversational AI solution effectively, ensuring continuous improvement, and maximizing its business impact. The course covers performance measurement and ROI, showing you how to assess the success of your chatbot using key metrics and performance indicators.

You’ll also learn how to build a compelling business case for your conversational AI product, aligning it with organizational goals and demonstrating its value. The course is enriched with real-world case studies to showcase successful bot management strategies and their measurable impact on business outcomes.

Strategic bot management – Explore frameworks for effectively managing conversational AI solutions to drive improvement and business impact.
Performance measurement and ROI – Learn how to track and measure the performance of your AI product using key metrics and indicators.
Building a compelling business case – Gain skills in aligning your conversational AI project with organizational objectives and demonstrating its value proposition.
Real-world case studies – Dive into examples of successful bot management strategies and their outcomes in actual business settings.

In 2018, Hans co-founded the Conversation Design Institute to establish processes, techniques, and organizational standards to professionalize the role of conversation design within large enterprises.

Hans also sits upon the board of CDI Foundation, which is focused on undertaking research, education and industry development, along with providing scholarships to help people from underrepresented and disadvantaged backgrounds enter the CAI industry.