Customer Service in the New Era of AI

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AI is transforming Customer Service. But what does that mean in practice? How will AI alter your strategy and the key metrics you’ll share with your C-Suite? Perhaps most importantly, how has AI already transformed CS — and what can you do to catch up?

Everyone can agree: AI is transforming Customer Service as we know it.

But what does that mean in practice? If you're a CS leader, how will AI alter your strategy and the key metrics you’ll share with your C-Suite? Perhaps more importantly, how has AI already transformed CS—and what can you do to catch up?

In this unique webinar, we invite Troy Gedlinske back to discuss some of the insights and surprises we uncovered during our time working together.

First, we’ll introduce the framework we used to break modern CS Ops into comprehensible buckets based