Conversational AI in 2025: What every team needs to know

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Hosted by CDI Founder and CEO Hans van Dam, CDI Conversational AI Consultant Jurgen Gravestein, CDI Head of Academy Michelle Parayil, and Emcie CEO Yam Marcovitz, this session dives into what CX and Conversational AI teams need to focus on today.

Get insights on new concepts, spot what's hype, and learn where to double down for real impact — all in a fast-paced one-hour webinar.

In this webinar, you’ll learn what CX and Conversational AI teams need to focus on to stay ahead.

Discover which new concepts are truly important, which ideas are just fresh names for old ones, what’s worth doubling down on, and what to steer clear of. Hans and guests will dive into tech, design, risk, ethics, skill-building — and answer your questions along the way.

In just one hour, you’ll get their insights on what will really make a difference for Conversational AI teams.

Hosted by CDI Founder and CEO Hans van Dam, along with CDI’s Jurgen Gravestein and Michelle Parayil, and Emcie CEO Yam Marcovitz, the session will cover:

• What CX and Conversational AI teams need to know going into 2025

• New and important concepts (and what’s just hype)

• Key areas to focus on for success

In 2018, Hans co-founded the Conversation Design Institute to establish processes, techniques, and organizational standards to professionalize the role of conversation design within large enterprises.

Hans also sits upon the board of CDI Foundation, which is focused on undertaking research, education and industry development, along with providing scholarships to help people from underrepresented and disadvantaged backgrounds enter the CAI industry.

Formerly a software architect at Microsoft and Apex.AI, Yam brings a unique combination of deep technical expertise and systems thinking to AI development.

With extensive experience in high-performance computing and system architecture, including building realtime systems with microsecond-level precision for autonomous vehicles, Yam understands what it takes to create reliable, production-grade software. This background informs his distinctive approach to AI development in Parlant—an open-source framework that fundamentally reimagines how we control AI agent behavior.

Jurgen has a background in Philosophy and Creative Writing. He was employee #1 at Conversation Design Institute. Together with his colleagues, he has trained over 100+ conversational teams worldwide working with organizations as varied as Lidl, Pepsico, Vodafone, Rabobank and Mercedes to name a few. He frequently advises clients on their conversational AI vision and implementation strategies.

Michelle Parayil is a Conversational AI specialist with over 7 years of experience in the enterprise CAI space. An engineer by degree, she has worked as a solution designer and UX expert for companies such as CDIS and Jio Haptik.

She currently works with the Conversation Design Institute team in Amsterdam as the Head of Academy and also helps enterprises establish and scale their Conversational AI Product strategy. Since 2017, she has designed over 100 virtual assistants, founded the Conversation Design team at Jio Haptik, authored multiple playbooks on virtual assistant design, and enjoys evangelizing the growing AI space in the UAE.