AI Trainer Improve

Now that you’ve built a Conversational AI and trained it well, how do you measure how well it’s helping people? And what techniques can you use to keep improving?

The AI Trainer Improve Business Performance module focuses on refining AI assistant performance to enhance key business metrics. You’ll dive into concepts like traffic, containment, activation, and customer satisfaction, while learning how to optimize accuracy, precision, and recall. This module emphasizes continuous improvement through data-driven decisions, ensuring the assistant becomes more efficient and effective over time. You’ll learn how to address common challenges like under- and over-training, adjust training phrases, and fine-tune the assistant’s cognition. With a focus on business metrics, you’ll discover how to improve activation, CSAT, traffic, and other KPIs to maximize the assistant’s value for your organization.

Key Performance Metrics: Learn to track and optimize key business metrics such as activation, containment, and customer satisfaction.
Improving Accuracy and Precision: Gain skills to enhance the assistant’s understanding through better accuracy, precision, recall, and F1 score metrics.
Training Phrase Optimization: Understand how to adjust and discipline training phrases to improve performance and reduce errors.
Data-Driven Improvement: Learn how to continuously analyze data and iterate on training to improve the assistant’s cognition and responses.
Fixing Under/Over Training: Identify under- and over-training issues and learn how to fix them to improve model performance.
Blind Testing: Implement blind testing techniques to validate the assistant’s progress and improve reliability.
Business-Centric AI Optimization: Learn to align AI performance improvements with business objectives, including traffic, coverage, and CSAT.

In 2018, Hans co-founded the Conversation Design Institute to establish processes, techniques, and organizational standards to professionalize the role of conversation design within large enterprises.

Hans also sits upon the board of CDI Foundation, which is focused on undertaking research, education and industry development, along with providing scholarships to help people from underrepresented and disadvantaged backgrounds enter the CAI industry.